SmallBizGenius Analysis

Net10Wireless reviews reveal significant customer dissatisfaction, particularly regarding customer service and billing issues. Customers report difficulties with refunds, incorrect charges, and unfulfilled promises, leading to a negative overall experience.

Category Breakdown

Scores based on analysis of 9 recent reviews

Customer Service

1.5/10

Reviewers consistently criticize Net10Wireless's customer service, describing representatives as unhelpful, dishonest, and difficult to reach. Many report long wait times, being transferred multiple times, and receiving conflicting information, resulting in frustration and unresolved issues. For example, one reviewer mentioned being told conflicting stories regarding a refund.

7 reviews mention this

Billing Issues

1.0/10

Several reviewers report unauthorized charges and difficulties obtaining refunds from Net10Wireless. Customers describe being charged after canceling service, having their accounts unexpectedly suspended, and struggling to resolve billing discrepancies, leading to financial losses and distrust. One reviewer stated, "We cancelled our unlimited $40 monthly card the day before it was to renew. They charged my credit card anyway the next day..."

4 reviews mention this

Order Fulfillment

1.0/10

Some reviewers experienced issues with order fulfillment, including delayed shipping and lost orders. Customers report not receiving confirmation emails, being unable to track their orders, and struggling to get assistance from customer service, resulting in frustration and dissatisfaction. One reviewer stated, "I bought a phone from their website on July 1, 2023. I got NO confirmation email...they took my money, lost my order, wont issue me a refund or send my the phone and plan that I paid for."

2 reviews mention this

Pros & Cons

Common Complaints

Unhelpful and Dishonest Customer Service Mentioned 7x
"Lying Customer Service"
Unauthorized Charges and Billing Issues Mentioned 4x
"We cancelled our unlimited $40 monthly card the day before it was to renew. They charged my credit card anyway the next day..."
Order Fulfillment Problems Mentioned 2x
"I bought a phone from their website on July 1, 2023. I got NO confirmation email...they took my money, lost my order, wont issue me a refund or send my the phone and plan that I paid for."
Service Disconnection Mentioned 2x
"They shut my service out of the blue due to "network upgrades" and they won't even give me my phone number!!!!!!!!!!"
False Promises Mentioned 2x
"they lied about giving me a free phone"

Common Questions About Net10wireless

Answers derived from customer review patterns

Is Net10Wireless legit and trustworthy?

Based on 9 reviews, Net10Wireless has significant issues regarding trustworthiness. Customers report unauthorized charges, unfulfilled promises, and difficulties obtaining refunds. The negative experiences with customer service further erode trust in the company. While Net10Wireless may offer affordable plans, the reported problems suggest a lack of reliability and transparency.

Based on 9 reviews

Does Net10Wireless have good customer service?

The 9 reviews analyzed indicate that Net10Wireless does not have good customer service. Customers describe representatives as unhelpful, dishonest, and difficult to reach. Many report long wait times, being transferred multiple times, and receiving conflicting information, leading to frustration and unresolved issues. This makes it difficult for customers to resolve problems or get accurate information.

Based on 7 reviews

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